Watchdog Live has received far more complaints about deliveries by Hermes than about any other delivery company. Nikki Fox meets customers whose parcels were lost or damaged by Hermes couriers.

Hermès’ alleged conduct could even bolster competition, the judge suggested, by prompting shoppers to buy a rival’s bag in order to avoid the need to purchase additional Hermes accessories.

Parcel delivery firms are failing to deliver on customer satisfaction, according to a league table. Hermes and Yodel came bottom in a survey by Citizens Advice (CA) and Amazon Logistics was top ...

Delivery giant Hermes says it will create 10,500 jobs in the UK after seeing a surge in demand from people shopping from home during lockdown. This will include 1,500 full-time roles across its ...